Computan’s SMB team will undergo a process analysis of your business and work with you to outline any potential waste areas as well as key process wins. This is critical to outline what things your organization is doing well and areas where web-technologies may help. Sometimes finding problems can be difficult, but here are a few ways to spot potential areas for improvement:
Clients call to reserve appointments
Assistants and administrators key in customer data/information
Documents are sent through postal mail from customers/vendors instead of electronically
Centralized access – need to be at specific computer/location to access information
Once the problem areas have been diagnosed we can begin to outline how to fix them. This involves creating an action plan based on the specific client’s timelines, needs and context.
Once a solution has been found the SMB team works towards the action plan. This is when our team performs the custom application development required to address the problem areas. Our team rectifies the problem with a custom-cut application designed specifically for your SMB.