Project Initiation:
Consultation and Proposal: Once you contact us for web development services, we will schedule an initial consultation to discuss your requirements. Following the consultation, we will provide a detailed proposal outlining the scope of work, timelines, and costs.
Agreement and Deposit: Upon agreement of the proposal, a formal contract will be provided. A 34 % deposit is required to commence the project.
Project Timeline:
Project Plan: A detailed project plan with milestones and delivery dates will be provided at the start of the project. This plan will be tailored to your specific needs and will outline all phases of the development process.
Milestone Reviews: We will conduct regular milestone reviews with you to ensure the project is on track and to make any necessary adjustments based on your feedback.
Development Process:
Design Phase: We will create wireframes and design mockups based on your requirements. You will have the opportunity to review and approve the designs before development begins.
Development Phase: Our team will develop your website according to the approved designs and project plan. You will receive regular updates on the progress and will be able to provide feedback throughout this phase.
Testing Phase: Once development is complete, we will conduct thorough testing to ensure the website functions correctly and meets all specified requirements. This includes functionality testing, compatibility testing, and performance testing.
Project Delivery:
Final Review: Upon completion of testing, we will conduct a final review session with you to demonstrate the website and address any final adjustments.
Deployment: After final approval, we will deploy the website to your live server. Detailed instructions and support for the deployment process will be provided.
Post-Launch Support:
Training: We offer training sessions to ensure you are comfortable managing and updating your new website.
Maintenance and Support: We provide ongoing maintenance and support packages to ensure your website remains up-to-date and secure. Support requests can be submitted via our support portal or by contacting our support team.
Payment:
Payment Schedule: Payments are typically structured based on project milestones. A detailed payment schedule will be included in the project proposal and contract.
Final Payment: The final payment is due upon project completion and before the website is deployed to the live server.
Cancellations and Refunds:
Cancellation Policy: If you need to cancel the project, please notify us in writing as soon as possible. The deposit is non-refundable. Any work completed beyond the deposit will be billed at the agreed hourly rate or as per the milestones achieved.
Refunds: Refunds for payments beyond the initial deposit will be considered based on the work completed and any remaining balance after accounting for hours worked.
Customer Support:
Contact Information: For any questions or support requests, please contact our customer service team at info at computan dot com or nine zero five nine eight four eight three eight eight eight . Our business hours are 9 AM to 5 PM EST M-F.
Response Time: We strive to respond to all inquiries within 24 hours. Response times may be longer during peak periods.
Disclaimer:
Project Delays: While we strive to meet all project deadlines, there may be delays due to unforeseen circumstances such as scope changes, client response times, or technical issues. We appreciate your understanding and will communicate any delays promptly.
Policy Changes: We reserve the right to update or change our fulfillment policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.